Application Engineer

Here you'll find the details about the job "Application Engineer" in the company ST Engineering iDirect.

Name Application Engineer
Company ST Engineering iDirect

Provide direct technical assistance (remotely and onsite) to ST Engineering iDirect’s customers;
Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer;
Plan, design and contribute to commercial roll-out projects such as installations, acceptance tests and training;
Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances;
Interface with other departments on product deficiencies, whilst acting as the customer’s liaison;
Contribute to Product Lifecycle Management by providing input for Products improvement via continuous interaction with Systems Engineering and lead company task forces to restore and resolve Customer Problems;
Issue technical bulletins, procedures and work methods in order to maintain and extend the STE iDirect product knowledge base;
Assist in the validation, documentation and training of new products and software releases;
Be part of rotating shift duties in support of 7x24x365 operations as part of the follow-the-sun support in collaboration with other offices collaboration;
Participate actively in continuously improving STE iDirect’s operations;
Administer efficient working of infrastructure and assist to install an effective equipment base.

Brochure: Download
Target profiles:
  • Burgerlijk Ingenieur - Computer Science Engineering
  • Engineering Technology - Electronics (Industrieel Ingenieur)
In industries:
    Required special knowledge

    Have effective oral and written communication skills in English;
    Are experienced in: Linux, Python, Bash, networking, ...;
    Has experience in giving training;
    Posses knowledge or practical experience with: IP base networks, OSI and Satellite Acces technologies;
    Have 1+ years of experience working with:
    Ground satellite systems, High data rate satellite modems, The ITIL service delivery process; service desk and SLA & KPI reporting, RF field experience and
    Virtualization frameworks.

    Foreign Nee
    Contact Johan Verhoeven (Senior Recruiter)