Jobs

Customer Success Manager @ Marple (startup)

Here you'll find the details about the job "Customer Success Manager @ Marple (startup)" in the company Marple.

Details
Name Customer Success Manager @ Marple (startup)
Company Marple
Description

*About us*

Marple is a startup based in Antwerp, Belgium. We are a product-focused company, building visualisation software for large time series datasets.

Our customers are top engineering teams that win motorsport championships, develop electrical planes, design new electrical engines and make hyperloop a real thing in Europe.

We are a young and dynamic team where you can make an impact.

*Job Description*

We’re looking for a new colleague to streamline all our contact points with leads and existing customers. Your tasks will range from getting in touch with new leads to onboarding customers to helping them with questions they have along the way.

You’ll be working with our sales team as well as with our technical team, to optimize communications between our customers and our internal teams and relay information as clear and concise as possible, so that new customers are onboarded faster, and existing customers have a dedicated point of contact.

*Tasks*
- Onboarding of new customers & follow-up on their
- Give product demo’s
- Be the first point of contact for our customers
- Visit customers (all over Europe!)
- Actively getting feedback from customers / users
- Report customer feedback to the product team
- Keep track of renewals
- Help out with contacting inbound leads

Brochure: Download
Target profiles:
  • Burgerlijk Ingenieur - Electromechanical Engineering
  • Burgerlijk Ingenieur - Supply Chain Engineering & Operations Research
  • Engineering Technology - IT (Industrieel Ingenieur)
  • Engineering Technology - Electromechanics (Industrieel Ingenieur)
In industries:
  • Automobiel
  • IT
  • Machinebouw
Required special knowledge

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Foreign No
Contact Matthias Baert (Co-founder & CEO)
Email: matthias@marpledata.com
Tel: