Customer Satisfaction Engineer

Here you'll find the details about the job "Customer Satisfaction Engineer" in the company Robovision BV.

Name Customer Satisfaction Engineer
Company Robovision BV

Revolutionize the creation of human-like intelligent machines!

Robovision is a scale-up that develops software to collaboratively create intelligent automation solutions. At Robovision we are growing fast and always looking for new talent to help develop new products and markets. Robovision is currently active in Agriculture, Manufacturing, Retail, Medical and Smart Cities.

You will be involved on all levels of the development of our Robovision AI platform. You will join our existing Robovision AI product team.

Target profiles:
    In industries:
    • IT
    Required special knowledge

    We are looking for an exceptional, mid to senior level customer satisfaction engineer to add serious value for our existing customers.

    Responsibilities include:

    Bridge the gap between running customer production deployments and development.

    Communicate with customers via customer portal, predominantly via e-mail, sometimes via Chat and phone. No permanence is required outside office hours.

    Identify customer requests in their communication and work together with product team.

    Troubleshoot technical issues either on a local deployment, virtual system or on a screen-sharing session with the customer.

    Actively collaborate with the Robovision AI product team and other colleagues from other departments to find solutions.

    Communicate confidently in Business Dutch and English

    Writing knowledge base articles

    Follow and improve or extend the documented procedures, guidelines and policies
    Must haves:

    Experience in Technical Support, Professional Services, QA, Dev-Ops or Development.

    Good interpersonal and communication skills with a great customer oriented mindset.

    Advanced knowledge of the operating system Linux, container technology, Kubernetes, postgres database and networking.

    A good understanding of programming languages (ability to interpret code in Python, Java script).

    Great analytical skills to troubleshoot software problems based on extensive logs.

    Foreign No
    Contact HR HR (HR)