Introduction
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty of opportunities to grow within the organization.
This is us, your new colleagues
You will join a diverse, multicultural team of 12 professionals, each bringing unique perspectives and experiences. Teamwork is essential and greatly contributes to the value we deliver at TDS.
We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.
What will you do?
At TDS you will contribute to the transformation of our company, the transport industry and society at large.
You will:
• Work in a team finding technical and diagnostic solutions for internal and external customers.
• Your main activity is to assist Volvo Trucks and Renault Trucks dealers regarding Diagnostic problems.
• You are in contact with different stakeholders like dealers, designers and product engineers.
• You will work with different applications and have access to technical documentation to provide solutions.
• You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.
