This is us, Technical Dealer Support

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture entrepreneurship and personal development, offering plenty of opportunities to grow within the organization.

Your future team

The Monitoring Center resides within the Volvo Trucks service market organization and stands for a creative development hub of service market services related to Remote Diagnostics and Big Data analytics, close to our customers. Perceived by many as a scale-up within the Services area, we nurture empowerment and enthusiasm as key ingredients for building customer success.

Do you just love to...

Our goal is to deliver world-class vehicle uptime through connectivity and analytics.
• You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights. The entire process is designed and managed by the monitoring team in Gent.
• You predict and prevent vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.
• You take ownership of analytical models and make sure they perform to the best standards possible in providing uptime to our customers. For this you need to collaborate and discuss with other departments within the Volvo group.
• You invest time in understanding new cutting-edge technologies like electric and hydrogen drivetrains and this on the trucks, bus and Penta product range.

Are you the one?

• You have a deep technical automotive background and a good understanding of the trends in remote vehicle diagnostics
• You master applications as: SEWS, PHV, Configurator, Features Online, LDA, TechTool & Impact… experience with data related tools like Python, SQL and PowerBI are seen as an asset
• You are capable of making abstract interpretations of technical problems remotely
• You have good collaboration, communication and facilitation skills.
• You are an enthusiastic team player with a can-do, start-up mentality

What’s in it for you?

• The opportunity to work in global and dynamic organization with highly skilled colleagues
• A working environment that truly believes in customer success, trust, passion, performance and change
• Regular opportunities for training and education to develop yourself continuously
• Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing
• A competitive payment based on your experience & competences that will develop depending on your input and performance
• Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more

Let’s do this!

Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions? Then this is your moment!

Check out our vacancies on our site: https://jobs.volvogroup.com/